Privacy policy
Last updated: July 2026
1. Wetin We Dey Collect
When you dey use Batelithium website, ask for LiFePO4 battery price, send BESS project inquiry, apply to be dealer, contact online support, or place order, we fit collect:
- Name, company, country, city, phone, WhatsApp, LINE, Zalo, email, and delivery address
- Product interest, required kWh, inverter model, application scenario, installation site, and project notes
- Order, payment, shipping, warranty, and after-sales communication records
- Device, browser, language, country-domain, and website usage info for security and better performance
2. How We Dey Use Your Info
We dey use customer and project info only for legit Batelithium business purposes:
- Prepare LiFePO4 battery, home ESS, C&I BESS, inverter, and PCS quotations
- Check product compatibility, system sizing, delivery fit, and certification needs
- Process orders, payments, invoices, shipping, and customs documents
- Give technical support, warranty check, replacement parts, and after-sales service
- Improve website content, language quality, product pages, calculators, and customer response speed
3. Data Protection
We dey use correct technical and organizational steps to protect customer data, like HTTPS encryption, limited access, secure service providers, and controls for customer inquiries and orders. Payment processing, if e dey, na payment partners dey handle am, we no dey store card numbers for Batelithium servers.
4. Data Sharing
We no dey sell personal info. We fit share necessary info only with service providers wey dey involved for Batelithium business operations, like payment processors, logistics providers, freight forwarders, customs agents, website hosting providers, AI customer-service tools, analytics tools, or local service partners when e necessary for quotation, delivery, support, or legal compliance.
5. Cookies and Website Optimization
We fit use essential cookies and basic analytics to remember language preferences, run forms and chat, measure page performance, improve website content, and sabi which country pages, products, and support channels customers like. You fit control cookies through your browser settings.
6. Your Rights
Depending on where you dey, you fit ask for access, correction, deletion, restriction, portability, or objection about your personal data. We fit need keep small info for order records, warranty obligations, fraud prevention, legal compliance, or accounting needs.
7. International Customers
Batelithium dey serve customers and dealers for many countries. Your inquiry fit be processed by Batelithium teams, cloud tools, or service providers outside your country if e necessary to respond, quote, ship, support, or maintain the website.
8. Contact Us
If you get questions about this privacy policy, customer data, LiFePO4 battery quotations, BESS project inquiries, or dealer applications, contact Batelithium:
- Email: julian@batelithium.com
- WhatsApp Business API: +86 13682372843
9. Changes to This Policy
We fit update this privacy policy when website features, AI support tools, payment methods, shipping operations, or legal requirements change. Updates go dey posted for this page with new date.