Return and refund

Last updated: July 2026

1. Global Warranty and Return Policy

This policy dey apply to Batelithium products wey we sell through our website and eligible Google Merchant Center product listings. Because LiFePO4 batteries, home ESS, C&I BESS, inverters, PCS, and energy storage systems heavy, technical, and regulated products, our first after-sales solution na technical diagnosis, remote technical support, and replacement parts instead of unnecessary full-unit returns.

Customers fit request warranty support, return review, exchange review, or refund review within 30 days to receive di product. All cases need photo or video evidence, order info, plus technical review by Batelithium.

2. Warranty Coverage and Free Replacement Parts

All Batelithium products get manufacturer warranty. If product get confirmed functional failure during normal use, Batelithium go provide remote technical support and, if e necessary, free replacement parts for local repair.

• Remote technical support - We go help diagnose di problem through email, WhatsApp, video, photos, plus technical instructions
• Free replacement parts - For approved warranty cases, Batelithium go provide di needed parts free of charge
• Local repair guidance - Buyer, local technician, dealer, installer, or project service partner go install replacement parts based on Batelithium instructions
• Replacement, exchange, or refund review - If parts and remote support no fit solve di confirmed problem, Batelithium fit approve replacement, exchange, or refund

3. Eligibility for Warranty Support or Return Review

To qualify for warranty support, return review, exchange review, or refund review, di following conditions must dey:

• Product get confirmed functional failure during normal use
• Product damage dey on arrival, or Batelithium ship wrong product
• Di problem dem report within 30 days of receiving di product
• Photo or video evidence of di defect dey provided
• Product no get physical damage, no modification, no misuse by customer

4. Non-Returnable or Non-Warranty Cases

Di following cases no qualify for return, refund, or free warranty parts unless Batelithium write am down:

• Products wey damage because of wrong installation or use
• Products wey dem don modify or disassemble
• Custom-made products (unless dem get defect)
• Products wey get only cosmetic wahala wey no affect how e dey work
• Products wey no get defect but customer just change mind return am
• Damage wey come from wrong wiring, overload, water enter, collision, unauthorized repair, or equipment wey no match

5. How to Request After-Sales Support

To start warranty support, return review, or after-sales service:

1. Contact us by email or WhatsApp with your order number
2. Send photos or videos wey show di problem, wiring, installation environment, and product label
3. Our technical team go check di problem within 2 business days
4. If dem approve, Batelithium go provide remote technical support, free replacement parts, local repair instructions, replacement review, exchange review, or refund review

6. Refund Process

Approved refunds go process within 5-10 business days after Batelithium confirm say replacement parts, remote technical support, local repair, replacement, or exchange no fit solve di confirmed problem. Refunds go return to original payment method unless dem agree otherwise for writing.

7. Return Shipping, Parts Shipping, and Buyer Costs

For approved warranty cases, Batelithium go provide replacement parts free. Buyer go pay shipping freight, import duties, taxes, destination handling fees, local labor, and any local transport cost for replacement parts or returned products unless Batelithium write different arrangement.

If full product return dey necessary, Batelithium go give return instructions before product dey shipped back. Customer return shipping fee na actual shipping cost wey carrier or freight forwarder charge, na buyer go pay unless Batelithium write otherwise. No restocking fee for approved warranty cases.

For non-defective products or returns wey customer preference, installation error, misuse, modification, or disassembly cause, returns no dey accepted unless Batelithium write approval.

8. Dealer and Project After-Sales Service

For big distributors, dealers, installers, and project customers, Batelithium fit provide after-sales equipment, spare parts packages, BMS/inverter/PCS diagnostic guidance, remote engineering support, and local repair procedures to support after-sales service for customer country or region. Exact service scope, spare parts, equipment, local labor, and transport responsibilities go confirm for dealer or project agreement.

9. Contact Us

For return or refund questions:

• Email: julian@batelithium.com
• WhatsApp Business API: +86 13682372843