Shipping Policy
Last updated: May 2025
1. Processing Time
Orders are processed and shipped within 2 to 7 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Custom Orders
For custom or made-to-order products (e.g., customized battery configurations, special voltage/capacity requirements), the shipping timeline will be discussed and agreed upon with the customer before production begins. Typical lead time for custom orders is 2-4 weeks depending on specifications.
3. Shipping Methods
We offer the following shipping options:
- Standard Shipping - Delivery within 7-15 business days (varies by destination)
- Express Shipping - Delivery within 3-7 business days (available for select regions)
- Freight Shipping - For large/heavy orders, delivered via logistics partner
4. International Shipping
We ship to most countries worldwide. International shipments may be subject to:
- Import duties and taxes (responsibility of the buyer)
- Customs clearance delays beyond our control
- Additional documentation requirements for lithium battery shipments
Lithium batteries are classified as dangerous goods for air transport. We comply with all IATA/IMDG regulations and use certified packaging for safe delivery.
5. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping fee will be provided during checkout or upon quotation for bulk orders.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
7. Contact Us
For shipping inquiries or to check the status of your order:
- Email: info@batelithium.com
- WhatsApp: +86 136 1291 1335